Sentiment Analysis on Worldwide COVID-19 Outbreak

Abstract

Sentiment analysis has proved to be an effective way to easily mine public opinions on issues, products, policies, etc. One of the ways this is achieved is by extracting social media content. Data extracted from the social media has proven time and again to be the most powerful source material for sentiment analysis tasks. Twitter, which is widely used by the general public to express their concerns over daily affairs, can be the strongest tool to provide data for such analysis. In this paper, we intend to use the tweets posted regarding the COVID-19 pandemic for a sentiment analysis study and sentiment classification using BERT model. Due to its transformer architecture and bidirectional approach, this deep learning model can be easily preferred as the best choice for our study. As expected, the model performed very well in all the considered classification metrics and achieved an overall accuracy of 92%. © 2024, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.