Conference Papers

Permanent URI for this collectionhttps://idr.nitk.ac.in/handle/123456789/28506

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Author: search.filters.author.Veeraraghavan, R.

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    A dynamic approach to frequent flyer program
    (Springer Verlag service@springer.de, 2014) Veeraraghavan, R.; Kashyap, R.; Chopde, A.; Bhattacharya, S.
    The frequent flyer algorithms adopted are static in nature, that is the points awarded to a frequent flyer is proportional only to the miles traveled. In static approach, there is neither an incentive for the frequent flyer to travel more (increase profitability) nor does it ensure customer satisfaction. In this paper, we propose a dynamic approach that considers time varying factors such as competition from rival airliners, number of travels made so far, load factor etc and prove that it can not only improve profitability but at the same time ensure customer satisfaction. © 2014 Springer International Publishing Switzerland.
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    Evaluation of Vendor Analysis Using AHP at TUV Manufacturing Company
    (Springer Science and Business Media Deutschland GmbH, 2024) Vadivel, S.M.; Asuvaitha, A.; Rea, R.S.C.; Veeraraghavan, R.; Sequeira, A.H.
    For an organization in a manufacturing industry to be able to sustain itself in a competitive environment, the purchasing process plays an important role. It is the procurement department’s responsibility to select the most desirable vendors and periodically evaluate their vendor performance in order to retain them. This study, Development and Evaluation of Vendor Analysis in TUV, deals with the process of assessing a company’s relationships with its suppliers and vendors, analyzing their effectiveness, and making changes if necessary. Vendor analysis is a critical and complex component of any business that relies on third-party providers to obtain materials or services based on several agreed-upon and contractual Key Performance Indicators (KPIs), such as the vendor’s infrastructure, product quality, delivery, cost, housekeeping, availability of qualified personnel, record of standard availability, and financial capability. Multi-criterion decision-making (MCDM) techniques are used to handle these complexities, allowing consistent and effective decision-making and the selection of the best suitable supplier. This study utilizes the Analytic Hierarchy Process (AHP) to evaluate suppliers and select the most suitable vendors. By understanding vendor analysis and its importance, businesses can create strong partnerships that benefit both parties. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.