Conference Papers
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Item E-learning services: Insights from Twitter Analytics(Institute of Electrical and Electronics Engineers Inc., 2019) Vanitha, P.S.; Alathur, S.Electronic learning is a formalized teaching-learning service using electronic resources. With the help of Information and Communication Technologies (ICTs), knowledge can be shared via the Internet anywhere, anytime. Although, the massive growth of technologies available, e-learning service may not distribute equally in developing countries like India. The objective of the study is to explore the technological challenges of e-learning services in the Indian context. In the present study, the real-Time feedback about the technological challenges is collected directly from Twitter social media. Initially, the tweets were extracted based on the hashtags, and the location-based analysis is performed using geocoding. In this study, various types of technological challenges are identified, and the most influential factor is determined. It gives better results when this research is carried on developing countries like India. The suggestion provided in this research will help to decrease the technological challenges in the e-learning service. © 2019 IEEE.Item Mobile health system framework in India(Association for Computing Machinery, 2019) Pai, R.R.; Alathur, S.The healthcare system in India has been progressive with the specific health policies evolved over a period of time. Currently, it is in a phase of incorporating mobile technology into healthcare service delivery (i.e., mobile health) to make it a patient-centric model for managing acute, chronic, and preventive health conditions. This provides authentic interactions between the patient/user and the healthcare professionals for seeking health communication and information during emergencies and disaster conditions. However, there exists a great challenge in integrating mobile health solutions within the existing system and acceptance among the individuals, as the patient data is primarily collected through sensors and while the interventions are connected electronically. With this aim, the present research by using qualitative interviews (among residents and technology entrepreneurs) attempts to propose a provenance framework for the mobile health system in India. It also highlights its strengths and weakness and delineates components identified from qualitative interviews for describing the proposed provenance framework. © 2019 Association for Computing Machinery.Item Policies to Mitigate Select Consequence of Social Media: Insights from India(Springer, 2020) Chetty, N.; Alathur, S.Apart from the benefits to humanity, often, social media possess consequences such as online hate content, fake news, online abuse, cyber-bullying and other demeaning expressions. As the increased hate content causes several health issues, it is necessary to mitigate it. Hate content mitigation may attain sustainable development goals of United Nations. Therefore, the objective of the article is to identify the possible policies to mitigate social media consequence-online hate content. In this regard, online and offline opinions from the Indian respondents are gathered through the questionnaire designed for the purpose. The software which is developed in R programming language is used to analyse opinions. The analysis results reveal the role of government and non-government authorities for digital hate content reduction. The non-governmental communities-civil societies, private sectors, and intermediaries are more important to reduce digital hate content. © 2020, Springer Nature Singapore Pte Ltd.Item Child Online Safety Intervention Through Empowering Parents and Technical Experts: Indian Context(Springer Science and Business Media Deutschland GmbH, 2020) Andrews, D.; Alathur, S.; Chetty, N.Child online safety is a state of being protected from online problematic content and environment. Purpose of this study is to examine the stakeholders’ empowered status influence on child online safety. Using questionnaires survey responses on relational aspects of stakeholder empowerment and child online safety is collected from parents and technical experts who were working with the Internet safety. The responses are analyzed with the help of SPSS software and the results are examined for influencing factors of child online safety. Restricting resources, blocking at different levels and parental control are the different influencing factors of child online safety. As the parental control influencing factor exists with both the models of parents and technical experts initiated, it plays an important role in attaining child online safety. The influencing factors which are observed from the study can be emphasized to control child online threats and provide online safety. © 2020, IFIP International Federation for Information Processing.Item Developing Indian Smart Cities: Insights from Social Media(Springer Science and Business Media Deutschland GmbH, 2020) Chetty, N.; Alathur, S.Smart cities play an important role in overall development of a nation by progressing with economic, environmental and social domains. India has projected to create 100 smart cities in near future. The purpose of the paper is to identify the key influencing components and the social media users’ expectations for smart cities development in India. The Twitter social media content of smart cities council and the user posts on smart cities are collected through Twitter application programming interface. The collected tweets are cleaned by pre-processing methods and analyzed for insights. Technology, infrastructure, innovation, transport, mobility and management are the key influencing components for smart cities development in India. The social media users are expecting to emphasize on combating the issues like Covid-19 and use of IoT technology for the success of smart cities project. The integration of different components could increase the success of the project. The analysis of the content shared by the groups (smart cities council and the social media users) which are at different sides of smart cities’ development project, increases the novelty of the study. © 2020, IFIP International Federation for Information Processing.Item Determinants of mobile health application awareness and use in India: An empirical analysis(Association for Computing Machinery, 2020) Pai, R.R.; Alathur, S.Purpose-To examine the influence of mobile health in improving health service delivery in India. With this aim, the current research examines the role of individuals' cognitive factors, characteristics of mobile-service, and health-related behaviour from a technology viewpoint towards awareness and use of mobile health applications. Design/methodology/approach-Quantitative approach has been used with data being collected both online and offline through structured questionnaires. The factors for determining variables for awareness and use were prepared based on technology acceptance and health belief literature. A sample size of 528 responses was analysed using structural equation modelling. Findings-Mobile service enabled empowerment and health information orientation were found to have a direct influence on awareness and use. Originality/value-Earlier studies on mobile health relating to India explains its importance in health service delivery and were adequate in explaining individuals' cognitive factors, characteristics of mobile-service, and health-related behaviour from a technology viewpoint on awareness and use. Therefore, the current study attempts to establish relationships between these factors for measuring awareness and use. Drawing on the statistical inferences, the implication has been recommended. © 2020 ACM.