Conference Papers
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Item Recent Technological Developments in the Tourism Industry: A Bibliometric Analysis(Springer Science and Business Media Deutschland GmbH, 2024) Talawar, A.; Sheena, S.; Alathur, S.The tourism industry has witnessed substantial technological advancements in recent years because of the rapid growth of information and communication technologies (ICT). Previous literature indicates that most of the research has been focused on comprehending the application of various technologies in the tourism sector and their impact on consumer behavior. However, no bibliometric studies are undertaken to analyze the relevant publications, the effect of technology and the emerging trends in technology within the tourism industry. This study aims to conduct a bibliometric analysis to explore and evaluate these developments. Therefore, the study performed a bibliometric analysis of 1430 published research articles from the Scopus database for the period 2018–2022. The bibliometric analysis involved a performance analysis and science mapping of the publications using the Bibliometrix R package software. The results indicate an increasing trend in publications and the year 2022 recorded the highest number of articles published. The study found that Law R., Buhalis D., and Gretzel were the most productive authors in the last five years. Moreover, the analysis showed that the top ten journals accounted for one-third of the total publications. The conceptual structure indicated that the well-developed topics are represented by keywords such as innovation, Covid-19, tourism development, and destinations. Furthermore, the intellectual structure revealed three unique clusters indicating the theoretical foundations within tourism research, smart tourism and value co-creation in tourism. Finally, this study will benefit academicians and tourism marketers to gain insights into technological advancements and emerging trends in tourism research. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.Item The Advancements of Artificial Intelligence in Tourism and Hospitality Industry: A Bibliometric Review(Springer Science and Business Media Deutschland GmbH, 2025) Talawar, A.; Sheena, S.; Alathur, S.Technological advancements have progressed dramatically in recent times, with artificial intelligence (AI) emerging as a disruptive force reshaping various industries worldwide. AI has revolutionized multiple sectors by offering enhanced customer experiences, optimized processes, and personalized services. In the tourism and hospitality (T&H) industry, AI-driven technologies such as chatbots, virtual assistants, conversational service agents, and ChatGPTs allow travelers to plan their journeys and navigate travel complexities. Due to the rapid development and growing interest in AI applications within the T&H domain, the study conducts a bibliometric analysis to investigate the recent advancements of AI research in the T&H field, identify prominent and emerging research themes, and offer future research directions. A total of 343 documents published between 2018 and 2024 were retrieved from the Scopus database and analyzed using the Bibliometrix R tool. The findings reveal a growing trend in AI research in the domain, with journals such as the “International Journal of Contemporary Hospitality Management†and “Annals of Tourism Research,†which have been influential in AI literature. Key keywords identified include robotics, machine learning, chatbots, service robots, ChatGPT, and smart tourism, highlighting AI’s diverse applications. The co-word analysis revealed several themes, such as AI-driven robotics and automation addressing COVID-19 challenges, advanced computing techniques and immersive technologies like virtual reality and augmented reality offering enriched travel experiences. Finally, bibliometric review provides new insights for tourism organizations and researchers, emphasizing the transformative impact of AI advancements in T&H research. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.