Vadivel, S.M.Sequeira, A.H.Shetty, D.S.Chandana, V.2026-02-062023Lecture Notes in Networks and Systems, 2023, Vol.646 LNNS, , p. 170-17723673370https://doi.org/10.1007/978-3-031-27440-4_17https://idr.nitk.ac.in/handle/123456789/29530The most important and discussion topic is providing a sustainable service to customer in satisfaction on transportation facilities. Tamil NÄ du government has taken much initiatives to introduce more buses, trains in order to satisfy the customers while travelling. Tamil NÄ du (TN) has a huge population and people are expecting more facilities from TN government. Hence, in addition, Private bus travels came into that place to provide customers has better service. This paper aims to assess the performance of eight private bus travels passengers transport company in Tamil Nadu, Chennai. The performance data have been collected from both managers and frequent travelling passengers. The quantitative data collected from travels managers whereas qualitative data collected from passengers. These quantitative and qualitative have been analyzed with WASPAS a MCDM techniques. A novel MCDM technique known as WASPAS (Weighted Aggregated Sum Product Assessment) proposed in this study. The overall systematic algorithm for determining the best private bus travels company has been illustrated in step-by-step basis for further enhancement. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.Multicriteria Decision Making (MCDM)Performance measurementPrivate Bus TransportationWASPAS