Enhancement of mail operational performance of India post facility layout using AHP

Abstract

The paper intends to evaluate the facility layout design (FLD) models using the analytical hierarchy process (AHP) method. FLD focuses on streamlining the workflow and increasing productivity. This study examines how the model can help to find out the optimum layout to improve the production metrics through improving operations and the working environment attributes. In this study, seven layout designs have been discussed under critical parameters of optimal layouts such as cost (operation and flexibility) and working environment (safety, facilities, and control). This case study FLD conducted in national sorting hub, Mangalore, and Karnataka State in the southern part of India. Empirical results show that the AHP method is one of the promising ways to solve the FLD problem. © 2019, The Society for Reliability Engineering, Quality and Operations Management (SREQOM), India and The Division of Operation and Maintenance, Lulea University of Technology, Sweden.