An Ergonomics Assessment in India Post Manual Sorting Centre Using EDAS – A MCDM Approach

Abstract

Since workplace circumstances have improved over the past ten years, machining workloads have dramatically decreased in several industries. Due to the operators’ increased responsibilities, there are also increased cognitive demands on the individual. Any diversion or loss of focus results in subpar work or harm to people. The goal of the current study is to evaluate ergonomic concerns regarding the physical and cognitive demands placed on postal employee operators, such as scanners, sorters, managers, and stampers, who operate in post office environments. The study uses a survey and a pain scale to evaluate physical discomfort on a subjective basis. Utilizing questionnaires, cognitive demand as reported by the employee was assessed in a multitasking work environment that calls on a variety of skills. In the body, the lower leg, shoulder, neck, and back were named as key areas that cause discomfort. More people become aware of the higher cognitive demand they are experiencing as a result of the different skill needs. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.