Faculty Publications
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Item Prioritization of critical factors toward Industry 4.0 adoption in service industries: an emerging economy perspective(Emerald Publishing, 2024) Sahoo, P.; Saraf, P.K.; Uchil, R.Purpose: Significant developments in the service sector have been brought about by Industry 4.0. Automated digital technologies make it possible to upgrade existing services and develop modern industrial services. This study prioritizes critical factors for adopting Industry 4.0 in the Indian service industries. Design/methodology/approach: The author identified four criteria and fifteen significant factors from the relevant literature that have been corroborated by industry experts. Models are then developed by the analytical hierarchy process (AHP) and analytical network process (ANP) approach to ascertain the significant factors for adopting Industry 4.0 in service industries. Further, sensitivity analysis has been conducted to determine the sensitivities of the rank of criteria and sub-factors to corroborate the results. Findings: The outcome reveals the top significant criteria as organizational criteria (0.5019) and innovation criteria (0.3081). This study prioritizes six significant factors information technology (IT) specialization, digital decentralization of all departments, organizational size, smart services through customer data, top management support and Industry 4.0 infrastructure in the transition toward Industry 4.0 in the service industries. Practical implications: The potential factors identified in this study will assist managers in determining strategies to effectively manage the Industry 4.0 transition by concentrating on top priorities when leveraging Industry 4.0. The significance of organizational and innovation criteria given more weight will lay the groundwork for future Industry 4.0 implementation guidelines in service industries. Originality/value: Our research is novel since, to our knowledge, no previous study has investigated the potential critical factors from organizational, environmental, innovation and cost dimensions. Thus, the potential critical factors identified are the contributions of this study. © 2024, Emerald Publishing Limited.Item Identification of challenges to Industry 5.0 adoption in Indian manufacturing firms: an emerging economy perspective(Taylor and Francis Ltd., 2025) Sahoo, P.; Saraf, P.K.; Uchil, R.This study aims to identify a comprehensive list of challenges and empirically evaluate their impact on Industry 5.0 adoption, particularly in developing countries in Indian manufacturing firms. Challenges were classified into four significant categories: human, environmental, legal and ethical, and financial through an extensive literature review conducted and experts’ inputs. Multi-criteria decision-making (MCDM) is a method for analyzing complex issues by assessing multiple alternatives based on specific criteria. The analytic hierarchy Process (AHP) aids in selecting suitable options, while the analytical network processes (ANP) technique determines relevant criteria. A sensitivity analysis was carried out to validate the research findings. The most preeminent challenges were identified as human critical thinking, human-machine teams, incorporation of ethics, investment in Industry 5.0 technologies, human well-being perspective, over-dependency on technology, and personalization and hyper-customization 5.0, respectively, in the adoption of Industry 5.0. The comprehensive challenges proposed in the study will assist decision-makers, practitioners, and managers in determining fair benchmarking strategies to precipitate Industry 5.0. This research helps to gauge manufacturing firms’ readiness index to adopt Industry 5.0, provides a distinct perspective, and foregrounds the significance of research to assist the industry in its long-term to anticipate Production 6.0. © 2024 Informa UK Limited, trading as Taylor & Francis Group.