Faculty Publications
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Item Trigger Event and Hate Content: Insights from Twitter Analytics(Institute of Electrical and Electronics Engineers Inc., 2019) Chetty, N.; Alathur, S.The problematic act damages the target and seeds the fear in the neighborhood. Social media sites are used for planning and coordinating problematic acts. The problematic act is a trigger event which influences hatred feeling. The objective of the paper is to analyze the aftermath of a recent problematic incident in the southern part of the Asian continent from Twitter content. After the problematic incident, citizens used to share their views over social media sites. A total of 48,819 opinions shared through Twitter social media are collected and analyzed using the software developed in the R programming language. The results show hatred against the problematic act through different related emotions. Results also contain more negative tweets which are almost thrice the positive tweets. Fear and anger emotions exhibit a high degree of emotions than the other. © 2019 IEEE.Item Policies to Mitigate Select Consequence of Social Media: Insights from India(Springer, 2020) Chetty, N.; Alathur, S.Apart from the benefits to humanity, often, social media possess consequences such as online hate content, fake news, online abuse, cyber-bullying and other demeaning expressions. As the increased hate content causes several health issues, it is necessary to mitigate it. Hate content mitigation may attain sustainable development goals of United Nations. Therefore, the objective of the article is to identify the possible policies to mitigate social media consequence-online hate content. In this regard, online and offline opinions from the Indian respondents are gathered through the questionnaire designed for the purpose. The software which is developed in R programming language is used to analyse opinions. The analysis results reveal the role of government and non-government authorities for digital hate content reduction. The non-governmental communities-civil societies, private sectors, and intermediaries are more important to reduce digital hate content. © 2020, Springer Nature Singapore Pte Ltd.Item Developing Indian Smart Cities: Insights from Social Media(Springer Science and Business Media Deutschland GmbH, 2020) Chetty, N.; Alathur, S.Smart cities play an important role in overall development of a nation by progressing with economic, environmental and social domains. India has projected to create 100 smart cities in near future. The purpose of the paper is to identify the key influencing components and the social media users’ expectations for smart cities development in India. The Twitter social media content of smart cities council and the user posts on smart cities are collected through Twitter application programming interface. The collected tweets are cleaned by pre-processing methods and analyzed for insights. Technology, infrastructure, innovation, transport, mobility and management are the key influencing components for smart cities development in India. The social media users are expecting to emphasize on combating the issues like Covid-19 and use of IoT technology for the success of smart cities project. The integration of different components could increase the success of the project. The analysis of the content shared by the groups (smart cities council and the social media users) which are at different sides of smart cities’ development project, increases the novelty of the study. © 2020, IFIP International Federation for Information Processing.Item 2019-nCoV disease control and rehabilitation: Insights from twitter analytics(Institute of Electrical and Electronics Engineers Inc., 2020) Chetty, N.; Alathur, S.; Kumar, V.Coronaviruses are the large family of viruses and life threatening with the capabilities to cause respiratory related diseases. The current outbreak of 2019-nCoV (novel Coronavirus) is challenging governance authorities and health care systems around the globe. The epidemic of 2019-nCoV is affecting people globally. The purpose of this paper is to examine the current status of disease control and rehabilitation in relation to outbreak of 2019-nCoV. In this regard, the Twitter social media contents are collected, analyzed and interpreted. Using a set of appropriate keywords, 110000 tweets are extracted from Twitter social media. The collected tweets are first pre-processed and then analyzed with a software developed in R language. The discussions on social media in relation to the outbreak of 2019-nCoV involves disease control, rehabilitation and anti-rehabilitation. Expressions involving specific locations revealed that the discussions are more oriented towards antirehabilitation than rehabilitation and disease control. The content analysis also revealed that the outbreak epidemic victimizes those who possess weaker immune system. © 2020 IEEE.Item Child online safety in indian context(Institute of Electrical and Electronics Engineers Inc., 2020) Andrews, D.; Alathur, S.; Chetty, N.; Kumar, V.Children initiates the usage of Internet during young age and spend more time online. Apart from the benefits like improved education, entertainment, news and gaming, Internet poses severe threats to the children online. Ensuring online safety is a global challenge. The purpose of this paper is to examine online social media responses and awareness posts on children online safety. In this relation, Twitter social media responses after freeing the accusers of children sexual harassment and Facebook pages of some prominent personalities in India for online safety are analyzed. The results reveal that though the people are angry and fearful, they believe judiciary and police system and expecting safety from the same. The analysis of Facebook posts depicts that the concerned authorities are active towards child online safety and providing awareness through their representatives. People demand legal actions against the perpetrators of the crime to punish them. The necessary actions should be taken for cyber-crime awareness information to reach all social media users. © 2020 IEEE.Item Honour, hate and violence in social media: Insights from India(Inderscience Publishers, 2019) Chetty, N.; Alathur, S.Honour-based hate content is predominantly generated from family hate content and may affect humanity. In the Indian context, analysis of multiple resources such as literature, reported articles and social media sites pertinent to honour-based hate content is less. Therefore, the purpose of this paper is to identify and understand the influencing factors and emotions of honour-based hate content. A review of literature, news articles on honour killing and the analysis of Twitter content are made to attain the purpose. In India, factor like marrying a person against family members' ideologies is observed as dominating among other factors of honour-based hate content. It has been also observed that emotions such as anger, fear, disgust and sadness are used to express hate. Possible impacts of honour-based hate content on family and society are discussed. The analysis of emotions about honour and hate content increases novelty of the article. © 2019 Inderscience Enterprises Ltd.Item International efforts for children online safety: A survey(Inderscience Publishers, 2020) Andrews, D.; Alathur, S.; Chetty, N.Children online safety is a global issue and attaining international attention to address it. Often, children are vulnerable to online threats. Aim of this paper is to review children online safety issues and identify existing international efforts for reducing online risks. In this regard, efforts from available international bodies for providing online safety to children are reviewed and reported. To overcome online risks, understanding the behaviour of online ecosystem and coping after facing risks are most important. The ecosystem involves different stakeholders such as service providers, physical network, online users being connected, social media sites and tools and technology. Elimination of online risks is difficult but the intensity of risks can be reduced. © © 2020 Inderscience Enterprises Ltd.Item An architecture for digital hate content reduction with mobile edge computing(Chongqing University of Posts and Telecommunications, 2020) Chetty, N.; Alathur, S.Mobile devices with social media applications are the prevalent user equipment to generate and consume digital hate content. The objective of this paper is to propose a mobile edge computing architecture for regulating and reducing hate content at the user's level. In this regard, the profiling of hate content is obtained from the results of multiple studies by quantitative and qualitative analyses. Profiling resulted in different categories of hate content caused by gender, religion, race, and disability. Based on this information, an architectural framework is developed to regulate and reduce hate content at the user's level in the mobile computing environment. The proposed architecture will be a novel idea to reduce hate content generation and its impact. © 2019 Chongqing University of Posts and TelecommunicationsItem Social media and disaster management: influencing e-participation content on disabilities(Emerald Group Holdings Ltd., 2021) Alathur, S.; Kottakkunnummal, M.; Chetty, N.Purpose: This study aims to analyse the nature and forms of digital content that may influence e-participation for persons with disabilities (PWDs) during a flood disaster. Design/methodology/approach: This paper undertakes a case study of the 2019 and 2020’s flood in Kerala, India. In-depth interviews with rehab workers during the flood are used in the study. Topic modelling and sentiment analysis are carried out using Twitter data. The native language responses from Facebook forums related to PWDs are analysed manually to construct taxonomy of problematic content Findings: The results show that problematic content toward PWDs in the social media occurs during a flood. The extreme and exploitative content results in disability exclusion. Thus, e-participants fail to address the actual disability-specific requirements through social media during a disaster. Research limitations/implications: The paper explores social media content toward PWDs. Implications of findings on citizens’ e-participation competency are delineated. Existing e-participation literature reports a low degree of disability e-participation in social media. Exploring disability e-participation helps to design more inclusive participation platforms. Further studies can explore the disability consciousness among e-participants for a more inclusive space. Practical implications: The development of problematic content in the social media environment is alarming. Regulatory frameworks are also less adequate. Hence, policies for enabling inclusive participation that is not limited to the information technology infrastructure is needed. Social implications: First, the citizens will get more insights for meaningful disability e-participation. Second, inclusive e-participation platform designs will help to reduce problematic content generation. Originality/value: Disability e-participation requires regional studies. But there are fewer studies on disability e-participation from developing nations. The current study considered the regional context and complexities of disability e-participation. This paper gives policy recommendations for an inclusive e-participation. © 2021, Emerald Publishing Limited.